Our products are packed with dry ice and thermal insulation that keeps the whole box under 4 degrees Celsius for at least 48 hours. Simply put the products in the freezer upon receipt. They might not be “rock hard” but don’t worry, as long as they are still cold, they are safe to be consumed. 😊
Delivery always takes place between Tuesday and Friday and you don’t need to be present to accept the package. The box will be left in front of your door or in a secure place. It is also important to know that delivery hours are between 8 a.m. and 9 p.m.
If ever you’re experiencing any issues with the shipping, please reach out to one of our amazing Customer Advocates and they’ll be more than happy to assist you on the live chat on the website or at email@example.com