Evive intends to deliver frozen products to as many families as possible. To do so, we work with various delivery companies and have developed insulation that keeps the products cold for 48 hours ⛄.
Dry ice allows the products to reach very low temperatures and over time, it evaporates. Once the dry ice is gone, the products may begin to thaw. When you receive your box, they may no longer be frozen. If this is the case and the products are still cold to the touch, you can simply place them directly in the freezer.
Please note that if the smoothies are no longer cold to the touch, we do not recommend that you consume them. Reach out to the customer service team for any additional help by email at firstname.lastname@example.org or on the live chat.